+Who can I contact regarding an item I lost in the Airport?
Oakland International Airport's Lost and Found is located in Terminal 1, and is open Monday through Friday from 9:30 a.m. until 4:30 pm. For more information, please call the Lost and Found Hotline at (510) 563-3982.
Future Lost and Found Travel Tips:
- Identify your items (cell phones, laptops, coats, etc.) with your personal information including name, phone number, and address. If your item is turned in to Lost and Found it will help us locate you as so many items look alike.
- Don’t put anything in the seatback of your airplane, bus, or taxi. It makes leaving something behind too easy.
- Call the Lost and Found office as soon as you realize you’ve lost an item.
- Hundreds of items are logged each month. Please be patient as we work to log items and try to return them to our customers. If your item has been turned in, we will work with you to get your item returned.
+May I remain overnight in the terminals?
Conecting passengers with an overnight layover may remain overnight in the terminals pre-security only. Since we are open 24 hours a day, 7 days a week, law enforcement officers are always on site and you may be asked to show your identification and proof of travel.
If you decide to you want a little more comfort than an airport can provide, and want to stay in a near-by hotel rather than remaining in the terminals, Oakland International Airport suggests you stay at one that has a complimentary airport shuttle available in the early morning hours. The closest hotels are on either Airport Access Road or Hegenberger Road, or read "Airport Area". You may find the list of area hotels on our website at: visitoakland.org
+Does the Oakland International Airport have lockers or other storage?
Unfortunately the Oakland International Airport does not have lockers or other storage. Following 9/11, the FAA mandated the closure and removal of all lockers from all US airports. When given the approval some time later, OAK opened a pre-security luggage storage store, but it closed due to poor customer usage. We are sorry we are unable to help you.
+Does Oakland International Airport offer free WiFi?
Yes. OAK has partnered with Advanced Wireless Group (AWG), the largest provider of free airport Wi-Fi services. OAK knows that every traveler has varying Wi-Fi needs, and under AWG’s hybrid service model, customers have the option to choose between complimentary, sponsored Wi-Fi sessions of 45 minutes in length after viewing a 30-second commercial, or selecting a premium speed, advertising-free service for a nominal fee.
AWG’s significant investment in Wi-Fi infrastructure at OAK is critical to support the explosive growth of mobile devices and the increasing use of video by those in transit. OAK and AWG have teamed up, and are prepared to support future Wi-Fi demand and continued excellent connectivity for travelers.
PARKING AT OAK:
+Does the Airport have any parking deals?
Oakland International Airport offers periodic parking deals. To learn more about the current program, please visit our Parking Coupon Offers page.
+I Lost My Parking Receipt, How Can I Get Copy?
Please email Irene Tan at Laz Parking, the contract company that manages the parking lots at Oakland International Airport. You may reach Ms Tan at firstname.lastname@example.org, and your email should include the day to arrive and your license plate. Ms Tan will be able to email a copy of your receipt to you.
+How do I get ground transportation to or from Oakland International Airport?
There are various shuttle busses, limousines, and public transportation companies under contract to the Port of Oakland. The Oakland International Airport website lists many of the shuttle bus companies. Contact the company of your choice for schedules and fares. Many of the companies have email addresses for customer convenience
+Why can’t I use my Clipper Card on AirBART?
The AirBART service is operated by Oakland International Airport which is not part of the transit agency consortium that oversees the Clipper card fare-collection system. However, BART customers will be able to use Clipper cards to access the Airport upon completion of the BART-Oakland International Airport Connector project in 2014.
RENTAL CAR BUSES:
+What is the Rental Car Bus Schedule?
Due to their age, the Oakland Board of Port Commissioners authorized the purchase of 12 new CNG-Clean Air Diesel-powered rental car shuttle buses. The buses have been delivered and are now operating from the Airport terminals to the Rental Car Center every 15 minutes during peak travel times. After airline operation hours, the buses operate on call.
For bus operations, please call (510) 532.5000. If you would like to contact the rental car consortium, please write to Dick Wilson, the consortium manager – email@example.com.
TRAVELERS WITH DISABILITIES:
+How can I arrange for wheelchair services?
Airlines provide wheelchair services to their customers on their outbound flight from ticket counter to gate, and on arrival, from gate to baggage claim. At Oakland International Airport, wheelchairs are available at the curbside only at Southwest Airlines in Terminal 2. The airlines in Terminal 1 provide the service, either through a contract company or airline staff, at the ticket counters.
No prior arrangements need to be made to reserve a wheelchair, however, the airport suggests you contact your airline at their toll-free reservations and information number and ask that your request be noted in your passenger record. This will alert departure, connecting and arrival cities that you will need assistance. The list of airlines can be found here.
When you arrive at the airport, just contact your airline agent and ask for wheelchair service and it will be provided to you. The airport suggests arriving at least 90 minutes prior to your domestic departure or 120 minutes prior to your international departure.
+Does OAK offer spaces for travelers who need handicapped parking?
Convenient, close-in, extended-stay spaces are available for disabled customers with corresponding identification. The disabled-reserved spaces nearest the terminals are located in the Hourly lot and are available on a first-come, first-served basis at a discount of $10. per day. Additional disabled-reserved spaces are located at the front section of the Daily, and Economy lots.
If there are no available spaces for disabled parking in the Hourly Lot, you may park in any of the Hourly Lot spaces, and upon exiting, present your disabled placard and registration, along with your parking ticket, and you will receive the $10.00 off per day rate. For parking lot directions and rates, please see our parking information page.
If you need to take your handicap placard with you, you must register the placard with the DMV prior to your travel. For your convenience the Department of Motor Vehicles will provide a temporary parking permit to you upon application with their office. This will enable you to park with your disabled parking permit while here, and also take a permit for use in a family or rental vehicle. For the DMV facts brochure, click here.
+What is allowed through the security checkpoints in my carry on luggage?
The Oakland International Airport encourages customers to check the TSA website to determine what you may have aboard an airplane, or you can download the TSA mobile app, which can also be accessed online - not just on mobile devices - and search for specific items and their permissibility. The TSA sets rules with passenger safety in mind and they are not negotiable. The airlines have the ability to establish their own rules for permissible items on flights but they will never interfere with passenger safely rules set by the TSA.
+What identification do I need to get through security?
Adult passengers (18 and over) are required to show a U.S. federal or state-issued photo identification in order to pass through the checkpoint and onto their flight.
For a list of acceptable forms of identification for air travel, please see the TSA website.
JOBS AT OAK:
+How do I apply for a job at Oakland International Airport?
The Port of Oakland owns and operates Oakland International Airport. The airlines and concessions are Port of Oakland tenants. For jobs with the Port of Oakland, you should first view the website at www.portofoakland.com and visit the Job Center.
For jobs at Oakland International Airport, including airlines, cargo carriers, car rental companies, concessions and contract companies, you will have to contact each organization individually. The process for each company is different, but all companies have websites. For a listing of airlines, click here.
For a list of concessions, click here.
ART DISPLAYS AT OAK:
+What company installs the art exhibits at OAK?
Permanent and rotating exhibits at the Oakland International Airport are commissioned and installed by the Oakland Museum of California:
Director, Creative Production
Oakland Museum of California
1000 Oak Street
Oakland, CA 94607